Operator (Seller): "Comvalansa" SRL, a legal entity registered in the Republic of Moldova, registered address: Republic of Moldova, Chișinău, str. Nadejda Russo 7, 32, MD-2068, IDNO: 1023600045133, represented by the Administrator Blazirov Ana.
By accessing the website and/or placing an order, you confirm that you have read, understood and fully accepted this document, as well as the Privacy Policy and the Cookie Policy.
1.1. This document sets out the terms of use of the website and the rules applicable to distance sale contracts for prepared food products.
1.2. The Seller sells prepared food products through the online store.
1.3. A Client is any natural or legal person who accesses the website and places an order.
1.4. By placing an order, the Client confirms that they have full legal capacity and fully accept the Terms of Use.
1.5. The Seller reserves the right to unilaterally amend this document. Changes take effect upon publication on the website and do not affect orders already confirmed.
1.6. The Privacy Policy and the Cookie Policy are separate documents, an integral part of this document, permanently available on the website.
1.7. In the event of discrepancies or contradictions between the different language versions of this document, the main and prevailing version is the Romanian-language version.
2.1. Personal data is processed in accordance with:
Regulation (EU) 2016/679 (GDPR);
Law No. 133/2011 on the protection of personal data;
Law No. 195/2024 and other applicable regulations.
2.2. The collected data may include:
2.3. The data is processed solely for the purposes of:
2.4. Personal data is not sold or transferred to third parties, except for partners directly involved in processing orders and payments (couriers, payment processors, competent authorities).
2.5. The Client enjoys the rights provided for by applicable law:
3.1. The website uses cookies for proper operation, improving the user experience and statistical analysis.
3.2. Cookies may include:
3.3. On the first visit to the website, the user can accept or configure cookie preferences through a dedicated banner.
3.4. Cookie preferences can be changed at any time in the “Cookie Settings” section.
3.5. Blocking strictly necessary cookies may affect the operation of certain website features, including placing orders.
3.6. Full information about the use of cookies is contained in the Cookie Policy published on the website.
4.1. Orders are placed online by selecting products and completing the order in the cart.
4.2. Online orders are accepted around the clock; however, their processing and delivery are carried out in accordance with the working hours indicated on the website.
4.3. All prices are indicated in Moldovan lei (MDL) and include VAT.
4.4. The delivery cost is calculated depending on the delivery area
4.5. Products are accompanied by the mandatory information required by applicable law:
4.6. The Seller reserves the right to refuse or cancel orders in the following cases:
4.7. Accepted payment methods:
4.8. Payment is deemed made after confirmation of receipt of the funds.
5.1. Product images on the website are informational and presentational in nature. The appearance of the delivered product may differ slightly.
5.2. The weight of products may vary within the limits permitted by technological standards and applicable law.
5.3. Products may contain allergens or traces of allergens. The Client is obliged to review the list of ingredients and the allergen information before consumption.
5.4. The Seller is not liable for allergic reactions or other consequences arising from the consumption of products by persons who have not checked the ingredient and allergen information.
5.5. Food products are intended for immediate consumption and must be stored in accordance with the specified conditions.
6.1. If the delivered product does not match the order, is damaged or differs from the one ordered, the Client may request:
6.2. Complaints are submitted within a maximum of 24 hours from receipt of the order to the email address: info@mooncake.md
6.3. To review a complaint, the Seller may request additional evidence (photos, receipt, description of the situation).
6.4. An approved refund is made using the same payment method used to pay for the order, within a reasonable period in accordance with applicable law.
7.1. The Seller guarantees that the products sold comply with food safety standards and applicable regulations.
7.2. For food products, the warranty is limited to the shelf life and the specified storage conditions.
7.3. The Seller's liability is limited to the value of the ordered products.
7.4. The Seller is not liable for:
7.5. Force majeure circumstances release the parties from liability for the period of their existence.
8.1. The Client enjoys all rights provided for by the legislation of the Republic of Moldova on consumer protection and electronic commerce.
8.2. Any complaints or disputes are settled, first of all, out of court.
8.3. If out-of-court settlement is not possible, disputes are referred to the competent courts of the Republic of Moldova in accordance with applicable law.
8.4. The Client also has the right to contact the competent authorities:
Company name: "Comvalansa" SRL
Registered address: Republic of Moldova, Chișinău, str. Nadejda Russo 7, MD-2068,
Phone: +373 78 719 493
Email: info@mooncake.md
IDNO: 1023600045133
For questions, complaints or to exercise your data protection rights, please contact us using the contact details indicated above.
Client's consent:
By ticking the box “I have read and accept the Terms of Use” when placing an order, you confirm that you:
